guide

How to join

Click on the [Sign Up] link and complete the form in order to create your account.


Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits.


Also, it saves you all the hassle of filling out your billing and shipping information every time


You place an order since you can save your information securely on our site.



How to order

Order is processed as below:


Step 1: Search for products.


Step 2: Add products to your shopping cart.


Step 3: Log in with a member ID or non-member order.


Step 4: Fill in the order form.


Step 5: Proceed with payment.


Step 6: Complete the order and you will see the order number.



Payment

1. PayPal | Virtual Online Account, Credit/Debit Cards supported by PayPal


* Payment with credit/debit card (VISA, MASTER, JCB, AMEX etc.) via PAYPAL – without a paypal account

* Payment with credit card (Visa, Master, JCB, Amex, and etc.) - verified by 3D secure accepted


* Golden Haizi PayPal account : goldenhaizi@hotmail.com


2. Bank transfer deposit (International transfer/Bankwire)


* Bank name : SHINHAN BANK 
* Bank account : 110-2234-16255
* Swift code : SHBKKRSE
* Bank address : 120, 2-GA TAEPYUNG-RO, CHUNG-GU, SEOUL, SOUTH KOREA 
* Account holder : Han Jeong Min

Shipping

  • Shippping Method : Parcel Service
  • Shipping Area : A Region.
  • Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
  • Delivery Time : 40 - 80 days

  • - Shipping method: EMS
    - Shipping Area: Worldwide

    - Shipping costs: EMS rates (automatically calculated)
    - Delivery time: 30-60business days from payment (Same day shipping is not available)
      Pease take into consideration that some products may take additional time for delivery and processing.

    - Customs and Duties :
      The recipient will be held responsible for international shipments which may be subject to import duties and taxes.

      Please be advised that these charges are levied by the destination country and we do not have control over them.

      In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped.

      Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

Returns & Exchanges

Damage In Shipping Return Policy

Damaged products during purchase and shipping may be returned and exchanged.

However, damages caused by end-user customer are not qualified for return.

We inspect all dolls and items before they leave our store to insure that they are mint has any accessory that is noted in the description.

We will only accept the doll for repair if something is found wrong with the doll and we are notified of this within 3 days of the date of delivery.

Damaged shipments must be reported immediately with the item(s), all papers, packing materials, wrapping, original boxes, etc. retained.

Damage will be reported to EMS service and a damage claim initiated.

Following inspection, damaged merchandise can be returned for an exchange of the same item only, no exceptions.

Upon shipping, all dolls are in mint condition and have never been removed from packaging, unless otherwise specified before shipping.

If you should receive a damaged doll due to shipping, please e-mail us and we will gladly resend another doll.

We will gladly credit any shipping charges incurred once we have received the damaged merchandise.

Please remember to keep all packaging of damaged goods. We will inform you how to return the damaged product via post office.


Refunds

It takes 7 days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.




Other

Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns.

Meanwhile, you are free to spend your available store credit balance.

Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”

Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.